Question 1

What forms of payment do you accept?

Accepted Answer

We accept cash and all major credit cards.

Question 2

Do you offer a "contactless" method of payment?

Accepted Answer

We do! You can pay for an unlimited monthly plan here at premierautowash.com, or purchase an individual wash on our app (for iOS or Android). When you come through the wash, your single wash can be redeemed automatically by scanning the barcode at the Express Pay Terminal. Unlimited Monthly Members have a barcode sticker on their windshield so they don’t even have to roll down the window!

Question 3

Is Premier a touchless car wash?

Accepted Answer

It’s very difficult to get anything really clean without contact, even with high pressure and harsh chemicals.

At Premier, we use closed-cell foam, soft-cloth material, and 100% safe biodegradable soaps to gently clean your car. Our soft cloths and foam make contact with your car, which is the best way to get it clean without scratching or dulling your clear coat finish.

Question 4

Do you offer detailing?

Accepted Answer

No.

Question 5

How can I cancel my membership?

Accepted Answer

There is no contract or obligation and you can cancel at any time (please allow 7 days to process).  It’s easy to cancel any time by talking with an onsite team member at least 7 business days prior to your membership anniversary date (on which your card will be recharged - to allow for processing time) OR simply click the red "manage Plan" button on the navigation bar at the top of the website.  You will need your FastPass number to cancel online.

NOTE: No refunds will be given when discontinuing.

Question 6

What do you mean by 'unlimited' car washes?

Accepted Answer

Vehicles with active memberships are eligible to wash as often as they’d like each month.

Question 7

What's the "Fingernail" rule?

Accepted Answer

If a fingernail is required to scrape off the material, our wash won't do the same on the first try. Luckily, with our unlimited wash plans, the bug guts won't have a chance to get baked on! The more you visit, the better off your car will be.

Question 8

Do you accept muddy or icy vehicles?

Accepted Answer

It depends. If we can’t see the paint on your car, we’re not able to wash it. That’s because after the wash, if you notice a dent or scratch, you may blame the car wash. If your car is that dirty, we recommend that you take your vehicle to a self-service wash to rinse it off just to be on the safe side!

Question 9

Do you recycle your water?

Accepted Answer

No! We use 100% Fresh Water to ensure that you receive a safe, high-quality car wash, but we use a computer controlled system which allows us to minimize the amount of water used and minimizes our impact on the environment.

Question 10

Is it really better to wash my car at Premier rather than at home?

Accepted Answer

Yes! It’s so much better for the environment and for your car. Our car wash applies high-tech chemicals that efficiently clean dust and residue, offering added protection to your car’s finish. When people wash at home, they may end up accidentally scratching their vehicle’s finish because the towels and sponges used are not 100% clean.

A recent study shows that the average person uses more than 100 gallons of water when washing a car by hand. Our computer-controlled system uses under 45 gallons of fresh water for each wash, in addition to over 100 gallons of recycled water. Also, when you wash at home, more soap is generally used, and the soapy water goes straight into local waterways.

Question 11

What vehicles do you not wash?

Accepted Answer

We can’t wash dually trucks or trucks with fuel tanks, loose items, or debris in the back. Lifted vehicles above a 7’4” clearance are not accommodated based on our tunnel size. Anything with a luggage rack, ladder rack, greasy fifth wheel, or aftermarket parts that are not deemed to be safe are not able to wash.

Question 12

Is the wash safe for convertibles?

Accepted Answer

Absolutely! Please make sure that the roof is properly latched unless you want a shower!

Question 13

Is the wash safe for newly painted cars?

Accepted Answer

Yes! However, your car’s paint needs at least 30 days to cure before you should take it through a car wash. Consult with your body shop for curing times just to be on the safe side. FYI, paint on new cars is fully cured before delivery.

Question 14

Will a cracked windshield be safe in the wash?

Accepted Answer

Yes. However, once the integrity of windshield glass is compromised by rock chips (even very small ones), it becomes more susceptible to changes in temperature. So, while you may wash your vehicle with windshield damage, cracks, or chips may expand during the process. It’s always best to repair or replace a damaged windshield immediately.

Question 15

Will my antenna be safe?

Accepted Answer

Any fixed factory antenna will not be harmed during the wash. Power antennas are hollow core, and will break if left in the raised position, so please lower all power antennas. Premier is not responsible for antennas that have not been lowered. Aftermarket products such as CB and cell phone antennas should be removed prior to washing.

Question 16

My finish looks dull and streaky. Why?

Accepted Answer

This is usually a sign of oxidation, which occurs as paint ages and decays from exposure to sunlight and road oils. You can slow the process by washing your vehicle often and applying a coat of hand wax at least once a year. If oxidation has already occurred, try cleaning the paint with a paint cleaning compound, then polishing and waxing the finish.

Question 17

Will my bug shield be safe?

Accepted Answer

Unfortunately, we can’t be responsible for aftermarket accessories to your vehicle, including bug shields. Most customers who have bug shields wash their vehicles with no incident. However, problems can arise if the shield has prior damage or if it is made from low-grade plastic. If you’re in the market for a new bug shield, we recommend products made of Lexan, which is virtually indestructible.

Question 18

Customer Responsibility terms and conditions

Contact Us

Have a question for Premier? First, check out our FAQ below. If your question isn’t answered there, or you want to learn about our Community Outreach Program, then please don’t hesitate to get in touch!

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